Overview
Returns & refunds
We hope you’re delighted with your purchase. If you’re not, here’s everything you need to know about our returns and refunds process.
Bespoke & made-to-order items
Items where you have selected custom options — such as size, colour, or configuration — are made specifically for you and cannot be returned or cancelled once production has begun, except in the case of a manufacturing fault or defect. Please ensure your selections are correct before placing your order.
Order amendments
Online and store orders
Within the first 48 hours of placing your order you can change any detail free of charge — including the size of the product, your delivery address, and your delivery date. You can request changes by contacting us via email at contact@apleybeds.co.uk or by calling our Customer Services Team on 03301332807.
For store orders, an administration fee of 20% applies to amendments made after 48 hours.
Cancellations before delivery
Online orders only
Online orders (excluding bespoke made-to-order items) can be cancelled prior to delivery. We will refund you within 14 days of receiving your cancellation request, back to the original payment method. Unfortunately, we are unable to offer cancellations to in-store customers.
Returns after delivery
Online and telesales orders only
Soft items — pillows, linen, mattress protectors and similar products — can be returned within 14 days of delivery, provided they are unused and returned in their original, unopened packaging.
Beds, mattresses and large items — can also be returned within 14 days of delivery. Please contact our Customer Services team to arrange. Products must remain unused and in good condition while in your possession.
Bespoke made-to-order items are excluded from our standard returns policy and may only be returned in the event of a manufacturing fault or defect.
Refunds
Refunds are raised at the time of cancellation but cannot be fully processed until the goods have been returned to us or collected. Refunds are issued back to the original payment method.
If your order was placed as part of a linked saving offer, both items must be returned to receive a full refund. If only part of a multi-buy offer is returned, any discount applied will be deducted from your refund accordingly.
40 night comfort guarantee
If between nights 30 and 40 of use you are not satisfied with the comfort of your mattress, we will exchange it for an alternative in the same size. To prepare for collection, please wrap and seal your mattress in the bags we send to you in advance.
Please note: it is normal for a new mattress to settle slightly in the areas you sleep most. This is not a fault — it is the filling responding to your body’s pressure points. See our mattress care guide for more information.
Faulty or damaged products
If your item arrives damaged or develops a fault, please contact our Customer Services team as soon as possible. We will work quickly to resolve this for you. Please note that some characteristics — such as minor mattress settlement — are normal and not indicative of a fault.
Contact customer services
Monday – Saturday, 9:00am – 5:00pm
contact@apleybeds.co.uk03301332807nce. We don’t guarantee that we will receive your returned item.