BJS Our delivery partner will be in touch a couple of days before your delivery’s due. They’ll give you a delivery date and time slot for you to confirm (or reschedule). They’ll deliver to the room of your choice, unless you request otherwise or live in a Tier 2, Tier 3 or lockdown area. They can only deliver above the ground floor if there’s access to a lift, enough safe space access, or if the item weighs less than 75kg. They won’t be able to deliver above the third floor, unless there’s a lift. It’s your responsibility to check that the item(s) will fit through doors and staircases in its packaging before you place your order.

Our main priority is to make sure the delivery can take place while maintaining the well-being of you and our colleagues. For this reason, our team will be fully equipped with personal protective equipment (PPE).

When the delivery team arrive

• They will call you to say they are outside your home. Please open your front door & retire to another room, if possible, or remain at least two metres from them at all times.

• If you’ve chosen our assembly option, the team will unpack and assemble your bed, and then take away the packaging, leaving your room as spick and span as when they arrived.

• When they have finished, the team will photograph the goods in your room of choice either in their original packaging, or as assembled, to show that everything is in good order, and then they will leave.

REMOVAL OF OLD ITEM(S) OF FURNITURE

If you have paid for our furniture removal service, we can take away your old furniture, which will be passed onto charity if in good condition. But if your furniture’s seen better days, don’t worry – we’ll make sure it’s properly recycled.
Our delivery partners charge for this service. This needs to be paid for separately to your main order by requesting this service from our customer services team. Everything we’re collecting needs to be fully disassembled (including removal of legs on sofas). And we’re only able to offer a collection service on like-for-like items, e.g. if you’ve bought 1 sofa eligible for this service, we’re only able to collect 1 sofa in its place.

PROFESSIONAL ASSEMBLY

We know building furniture isn’t everyone’s cup of tea, so for certain products to certain postcodes, we’ll come and assemble it for you. So your only job is making a cup of tea. The assembly cost needs to be paid for separately to your main order by requesting this service from our customer services team.